Terms & Conditions
Place An Order
Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the item, click the 'Add to Cart' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping.
Important note: All of our items are stitched to order. We do not hold stock of all sizes and all colours so delivery time can take up to 28 days. Please be aware of this when ordering.
Edit My Order
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.
Cancel My Order
If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, in some cases you may be able to return the item for a refund.
Methods Of Payment
We accept Delta, Visa, Mastercard, Maestro, Solo, Visa Electron and PayPal.
Recommend to a Friend
You can recommend any of our products to your friends by clicking on the 'Email a Friend' link on the product pages. In the window that appears, you can provide your name, email and friend's name and email. Type any message for your friend and click "Recommend". We'll gladly send your message with a link to that recommended page to your friend.
All of our items are stitched to order. We cannot accept returns for items unless they are faulty or incorrect through our error. Returns will not be accepted without a returns note or returns acceptance from Furry Friends Embroidery (Design & Co.). We will specifically indicate this to you at time of order confirmation. For any items which are faulty or damaged we will give a full refund or replace them free of charge, if they are returned within 14 days. You need to retain the goods and take reasonable care of them prior to return.
To return an item, please wrap the package securely and send the package to the address below. In the case of a defective product, provide a full description of the fault and return the defective item. Then send the package with your full name, address, order number, contact telephone number and email address to us at the address below:
Furry Friends Embroidery, Design & Co., Windmill House, Walsh Lane, Meriden, CV7 7JY.
Important note: We cannot be liable for items sent unrecorded. For your protection we recommend that you use a recorded-delivery service.
None of the above returns policy definitions affect your statutory rights.
All orders are packaged with great care to ensure safe delivery. All orders are delivered via Royal Mail service.
Orders are usually received within 28 days, although we will always try to accommodate if you have a more pressing deadline, just contact us.
We do offer international shipping, please contact our customer services on +44 (0)1555 75176 to discuss your requirements.
Lost or Damaged Shipment
Please contact us on +44 (0)1555 75176.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
Your online credit card transactions are secure with we use PayPal as a 3rd party Payment Service Provider to ensure safe internet transmission of your personal information.